General Information Regarding Warranty and Claims
· Clean and Dry Items: All items sent to Guideline must be clean and dry. Dirty waders or wet neoprene socks will be returned.
· Empty All Pockets: Ensure all pockets are emptied. Items containing trash, food, or cigarettes will be returned.
· No Moldy Items: Clothing with mold will not be accepted and will be sent back.
· B2B Customer Returns: Returns for B2B customers must be handled through Guideline’s sales department (Fredrik, Lars, or Andreas). Do not submit return requests through the service department.
Right to Reject Warranty Requests: Guideline reserves the right to reject warranty claims if:
o The product has been misused or poorly maintained.
o The product is too old or does not meet warranty criteria.
· Incomplete Submissions: Items sent without proper documentation or information will be returned.
· Individual Case Handling: Warranties must be handled case by case. Bundling multiple cases and submitting them together after several months will no longer be accepted.
Return your order
Which type of customer are you?
Return your order
(Private customer)
Need to return an item? Please fill out the form below to start the process. Once our customer service has processed and approved your return, they will contact you and issue a refund.
Read our return policySince 1993, knowledge and passion have been reflected in each of our products. We are dedicated to meet the high expectations of the modern fly angler with lesser impact on nature, while giving rise to everlasting moments by the water.
Because, at the end of the day, It’s all about the experience.